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Ajuda

Guarantees

3 years Warranty

LOURINI guarantees the repair of its products for 3 years (2 years for contracts signed before 01.01.2022), under the following conditions:

  • Validation of the warranty carried out by means of the original purchase invoice.
  • Notification of the “non-compliance” of the product to the retailer, that is, to the establishment where it was purchased. The retailer will be the one to subsequently inform LOURINI.
  • Repair of the “non-compliance” up to 3 years after the date of purchase, but not the full substitution of the product (save exceptions).
  • Whenever possible, the request for assistance should be carried out accompanied by photographs that allow for the quick identification of the problem.

The Warranty DOES NOT apply

  • To products that were incorrectly used, that were incorrectly transported, that were incorrectly stored or assembled, used in an inappropriate manner, damaged, altered or cleaned with inappropriate methods or products.
  • In the case of wear and tear due to normal use, cuts or risks, or damages caused by impacts or accidents.
  • In the case of wear and tear that took place due to intense use or exposure to adverse conditions, such as humidity, intense cold, intense heat or direct sunlight.
  • To products that were altered, in the structure or finish, and that are different to the product initially delivered to the customer.

The validity of the warranty ends in case of non-compliance with the instructions for assembly, conservation and use

After-Sales Service

LOURINI’s After-Sales Service, made up of quality technicians, analyzes all the notifications of “non-compliance” on a case by case basis, issuing a technical opinion about the causes and reasons for them.

Whenever a production problem is identified as a cause for the “non-compliance”, the analysis is immediately reported to the production so that the situation is resolved in the following production process.

When the reason for the “non-compliance” is the result of bad use, a quotation is generated for repairs.

Do you still have doubts?

If you did not find an answer to your questions, you can clarify your doubts via the e-mail info@lourini.com, or fill in the contact form.  We are always available to speak to you and answer your questions.

Find out more about our offer!

We suggest that you continue to surf our Site and get to know our range of sofas, living room, bedroom, office, kitchen and complements or download the catalogues of products available.  We also invite you to find the closest store to you in order to choose your Lourini product.  In the Inspiration area, find out some advice to help you bring your home to life and create an environment in which you can truly feel comfortable.

About Lourini

Lourini is a brand of exclusive Portuguese production, of reference and quality in the manufacture of furniture and accessories for the whole house at competitive prices.  Find out more about the brand, here.

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